Position Overview:
As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required automotive services as well as sales and scheduling.
Key Responsibilities:
Front Desk
- Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
- Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, looking for parts, writing up invoices,
- Communicate with Technicians invoice details
- Scheduling – coordinate all scheduling of mechanical work and repairs
- Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed
- Cash – handle all payment related transactions and ensure that till balances at day end
- Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items
General
- Employees must wear appropriate shirt/slacks and ensure they are in a presentable condition (i.e. clean)
- Follow all Health & Safety requirements
Skills/Qualifications Required:
- 2-3 years of automotive experience specifically relating to providing exceptional customer service, job costing, sales, invoicing, scheduling
- Preference given to those candidates who have previous mechanical/tire experience
- Strong interpersonal skills, including the ability to earn credibility and build strong relationships that will serve as an enabler in achieving a profitable business operation
- Excellent written and verbal communication skills, ability to communicate confidently
- Highly organized, attentive to details and strong analytical skills
- Ability to work well under pressure in a fast paced, ever changing high-volume environment
- Intermediate level computer skills required
- Current, valid drivers license
Please forward your resume and cover letter to: Cole Maksymyz at [email protected]