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OK Tire is always looking for bright, career-minded individuals to become part of our team; whether at a retail location or one of our Corporate facilities throughout Canada.

Full-Time Customer Service Representative – OK Tire Corporate Distribution Centre

Location:  Mississauga, ON

OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada.  Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information!

This position will be responsible for answering incoming calls from our Dealers regarding product availability, product application, delivery/shipment questions, PLUS – handles e-comm inquires direct from consumers.

If you LOVE providing exceptional customer service – this may be the perfect fit for you.  Please read on…………

As a Customer Service Representative, you will:

  • Handle customer inquiries & addressing questions/ issues relating to orders, products and services, representing the OK Tire brand in the highest regard
  • Engage in online customer communications & offer customer support in real time over the phone & via live chat
  • Monitor all e-commerce orders across various platforms to ensure timely fulfilment and
    troubleshoot delivery related issues to ensure a positive customer experience
  • Share real time customer insights back to help & support decision making
  • Collaborate with various departments internally like operations, sales and marketing

Qualifications 

  • Minimum of 2 years’ experience in Digital CRM, customer service, e-commerce support or other related fields.
  • Previous Automotive related experience/knowledge an asset.
  • Self-starter with a sense of urgency, ability to prioritize, multi-task and meet deadlines.
  • Computer savviness, ability to learn new software platforms.
  • Strong communication and organizational skills.
  • Positive attitude and quick learner.
  • Bilingual French/English required.

OK Tire offers an excellent compensation program that including a competitive salary, fully paid benefits package (except LTD), Matching RRSP program, Annual profit share, Personal Days and a Health & Wellness spending account.

If this sounds like a great match for your interest and skills – please send us your resume ASAP to [email protected] as we will be conducting interviews in the next couple of weeks!  

We thank all applicants for your interest, however, only those selected for an interview will be contacted.