OK Bassano – Service Advisor/Shop Manager

June 19, 2018 Job Posting

Honestly Driven – all employees of OK Tire Stores know that providing exceptional customer service and quality workmanship is our number one priority. As part of our team all members believe in:

    • Open and honest communication
    • Personal commitment towards success
    • Team spirited participation – learning, coaching, mentoring

Position Overview:

As the Service Advisor/Shop Manager you are responsible for overseeing all of the operational business functions of our business to ensure that we maintain the superior service that we are accustomed to providing to our customers. This position will be part of the front-line staff and is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required automotive services as well as sales and scheduling. This position includes a wide spectrum of responsibilities and requires a dedicated, confident and competent individual who is willing to learn new things and adapt to change. This individual must be able to multi-task in a busy and fast-paced environment while maintaining a positive attitude and be capable of paying attention to details while working under pressure.

Key Responsibilities:

Business Operations

  • Oversee all of the day-to-day functions of the shop from the front-end of the business, shop services, as well as the daily financials
  • Responsible for ensuring that all of the infrastructure pertaining to shop supplies and inventory is running smoothly and rectifying any issues or problems
  • Shop Services – review all mechanical services to ensure that all work performed has been done to the specifications and requirements of such repairs. Address one-on-one any workmanship that does not meet our standards.
  • Staffing – understand the processes and tasks of each team member
    • Manage, direct, mentor and train all staff members in areas of responsibilities, shop operations, health & safety
  • Facilities – ensure that the physical building is in good operating order and that any areas of concern are addressed immediately
  • Health & Safety – provide the necessary training to all employees and ensure compliance with those Health & Safety rules/regulations to reduce any potential injuries within the workplace

Front Desk

  • Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
  • Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices
  • Scheduling – coordinate all scheduling of mechanical work and repairs
  • Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed
  • Cash – handle all payment related transactions and ensure that till balances at day end
  • Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items


  • Full-time position, 8 hours a day with a 1 hour unpaid break/lunch
  • Employees must wear appropriate shirt/slacks as provided and ensure they are in a presentable condition

Skills/Qualifications Required:

  • Previous experience in the automotive trade is preferred for this leadership position
  • A high energy, creative, self-starting leader who is capable of taking control of a function and can act as an agent of change
  • Superior computer skills and willingness to learn new programs and systems
  • Strong interpersonal skills, including the ability to earn credibility and build strong relationships that will serve as an ‘enabler’ in achieving a profitable business operation
  • Ability to lead, coach, mentor and develop employees to achieve both individual and team success
  • Excellent written and verbal communication skills, ability to communicate confidently
  • Highly organized, attentive to detail and strong analytical skills
  • Ability to work well under pressure in a fast paced, ever changing high-volume environment
  • Approachable, friendly, reliable and confident are qualities required to be part of our team
  • Able to take direction and complete tasks as assigned
  • Willingness to learn
  • Able to multi-task and handle multiple priorities on a daily basis
  • Able to work independently as well as part of a team
  • Physically capable of lifting and moving items up to +50 lbs
  • Must be available to work full time, 5 days a week + overtime when required

If you Honestly believe that you have what it takes to become part of our team we would like to hear from you!

We offer a competitive wage and other benefits that will be discussed with candidates that are short-listed for interviews.

Please forward your resume and cover letter to:

Email address: amy.oktirebass@telus.net
Drop by in person: 209-10th Street, Bassano AB
Fax #: (403) 641-2044


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