warranty-icon

Warranty Approved Centre: Notice to Consumers

Car dealerships may imply that you must return your vehicle to an authorized dealership to maintain the integrity of your vehicle warranty.

Here are some things you should know:

In each province in Canada, all automotive service professionals, dealerships or otherwise, must meet the same criteria to practice their trade.

The replacement components used by OK Tire stores to service your vehicle meet or exceed the specifications

The replacement components recommended by OK Tire stores to maintain your vehicle meet or exceed the specifications of the components manufactured by the automaker’s parts suppliers.

Consumer protection legislation in Canada favours the consumer. Dealerships cannot restrict the choice of where your vehicle is serviced for regular maintenance.

To maintain the integrity of your new car or extended warranty contract, the maintenance schedule outlined in your vehicle owner’s manual (or your extended warranty coverage contract) must be followed and documented.

OK Tire locations will ensure the maintenance schedule for your vehicle is followed. We will also ensure that any required warranty repairs are documented clearly to ensure you do not pay for anything covered under any known warranties or recall campaigns.
You always have a choice.

OEM REPAIR INFORMATION – DIRECT FROM THE AUTO MANUFACTURERS

Don’t be fooled by advertising that implies that only Original Equipment Manufacturer Dealerships have access to information required to diagnose accurately and repair your vehicle. All service providers in Canada have access to the same information the OE Dealerships may claim to own exclusively.

The Canadian Automotive Service Information Standard (CASIS) provides a framework for Canadian automobile manufacturers to share their service and repair information with the automotive aftermarket industry on a level equivalent to that of their authorized dealers.

OEM diagnostic and repair information, vehicle software updates and tools are available to any service provider in Canada by creating an account on the respective manufacturer’s technical information website. Each manufacturer’s website functions independently. The subscription fee, terms, and method of locating information varies from one to another.

The CASIS is a historic, voluntary agreement, signed by all Canadian automakers in September 2009. Full implementation was completed on or before May 1, 2010. The CASIS Task Force and sub-committees are populated by representatives of the auto manufacturers and the aftermarket auto service industry.

View More Services