Frequently Asked Questions


All orders are shipped free of charge, except for certain areas. If fees may apply, final cost will be calculated and displayed at checkout.

Yes, the billing and shipping address can be different. To avoid delays in the ordering process, remember to check that your billing address matches the billing address of the credit card you are using.

NO, we will not ship to P.O. boxes.

When an order is being sent anywhere other than an OK Tire store, it will be sent by Loomis Express. If Loomis Express cannot deliver on the first attempt, they will automatically attempt to redeliver on the second business day at no additional charge. A redelivery surcharge is applied to you after 2 unsuccessful delivery attempts and a 3rd delivery attempt is made. A surcharge of $10.00 per shipment will apply.

In-store pick-up is available at any OK Tire location as an option if you do not want to ship to your home. If you are shipping to any address other than one of our store locations, Loomis will be the carrier used to deliver your order.

In most cases, orders will be shipped on the next business day. However, shipping delivery times vary based on delivery address and weather conditions. Please note that we are currently experiencing significant delivery delays for orders originating from and to the province of BC.

If your order is being shipped to your home or an OK Tire location, once delivered you will receive an email notification. If you require the tracking link, you contact support.

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from Monday to Friday, from 8am to 8pm EST.

Products or Services Question?

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